Shipping policy

Processing & Shipping Time

Orders may require a short processing period before shipment.

Due to seasonal demand, order processing, international transit, and local carrier delivery times, please allow up to 4–5 weeks for your order to arrive.

By placing an order, you acknowledge that delivery may take up to 4–5 weeks.

Please order early if you need your item for a specific event, holiday, or date.

Estimated Delivery Times

All delivery dates and shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Occasionally, circumstances outside our reasonable control may cause delays, including customs processing, carrier delays, severe weather, peak-season demand, holidays, transportation disruptions, or incorrect/incomplete delivery information.

We are not responsible for delays caused by shipping carriers, customs authorities, or other circumstances outside our reasonable control.

Order Cancellations

Once an order has been placed, it cannot be canceled or modified.

We begin processing orders shortly after they are submitted. For this reason, we are unable to guarantee cancellations, changes to products, sizes, quantities, or shipping details after an order has been placed.

Please carefully review your order details before completing your purchase.

This cancellation policy does not affect any rights you may have under applicable consumer protection laws.

Tracking Information

When tracking is available, tracking information will be sent to the email address provided with your order. Please note that tracking information may take several business days to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost, Returned or Undeliverable Packages

If tracking indicates that your package has been lost or returned to sender, please contact us so we can investigate the shipment and determine the appropriate resolution.

Packages returned because of an incorrect address, failure to collect the package, or other circumstances attributable to the recipient may require additional shipping charges before they can be resent, where permitted by applicable law.

Delivered Packages

If tracking shows your order as delivered but you cannot locate it, please first check around the delivery location and contact the local carrier.

If you still cannot locate your package, contact us and we will assist you with the available carrier investigation process.

Multiple Packages

Some orders may be shipped separately. If your order contains multiple items, they may arrive in different packages and at different times.

International Orders

International shipments may be subject to customs procedures, import requirements, taxes, or duties depending on the destination country.

Where applicable, customers are responsible for import duties and taxes that are not collected at checkout.

Holiday Orders

We do not guarantee delivery before Christmas or any other specific holiday or event unless expressly stated otherwise at checkout.

During peak holiday periods, shipping may take longer than usual. We strongly recommend ordering as early as possible.

Questions

If you have any questions regarding your shipment, please contact our customer support team and include your order number.

By placing an order through our website, you acknowledge that you have reviewed the estimated shipping timeframe stated above.